Shipping policy

We ship to the UK mainland using a DPD Courier delivery service costing £4.99.

We also offer a local same day delivery service for postcodes CT18, CT19, CT20, CT21. Subject to availability. 

Alternatively, you can collect from Folkestone Kent CT19. Please arrange a convenient time in advance to make sure we have your order ready for you. 

WHEN WE DELIVER?

Delivery dates are selected at the cart stage of checkout. Please note the delivery date you choose is the day we DISPATCH your order, you will then receive it the next day after that. For example if you select Thurs 4th then you will receive your goods on Fri 5th. 

Please note Monday deliveries will be dispatched on Friday. On rare occasions these may arrive on Saturday as a result DPD procedures at certain depots. In this instance you will receive a notification from DPD in advance.

HOW DELIVERY WORKS?

Once your item is shipped, DPD will contact you via email/SMS to confirm your detailed shipping plan which includes a 1 hour delivery slot.

If you/the recipient are not available to receive your parcel at the nominated time, please select an alternative delivery option via the link in your DPD email/SMS. Options are as follows:

Change your delivery date.
Have your parcel dropped in a nominated safe place.
Deliver to a neighbour.
Send to a DPD collection point near you.

MISSED DELIVERY?

If your delivery is missed, DPD will typically try and deliver a second time - however this is not always guaranteed.

If your delivery is attempted twice and you/the recipient are not home, and you have not selected an alternative delivery option, your parcel will be returned back to sender and destroyed given its perishable nature.

This cannot be changed once reconsigned so we strongly recommend that you make the necessary arrangements when you first receive your shipping plan email/SMS from DPD.

Please note DPD will not leave your parcel in a safe place unless you request that they do so.

DELAYS?

98% of DPD shipments arrive on time, however on rare occasions, DPD may not be able to deliver your parcel on your chosen date for reasons that fall outside of our control. We are unable to offer refunds due to these delays.

Our courier's policy, precludes them (and therefore us) from investigating a missing parcel until 10 working days have elapsed from point of dispatch.

ADDRESS ERRORS

We are completely reliant upon the address information provided by the buyer when the order is placed. We ship all parcels in accordance with these buyer instructions and therefore cannot accept liability for deliveries made to incorrect addresses. We will therefore not be able to offer refunds on this basis.

WHERE DPD DON'T DELIVER?

DPD don't deliver to the following locations therefore we cannot offer our services.